Returns & refunds

Open the order and choose Return or replace within 7 days of delivery. The rule a piece was bought under stays with your order, even if the shop changes it later.

• Refund or replacementYour money back, or another size or colour.
• Replacement onlyAnother size or colour. No money back when the reason is fit or a change of mind. A fault is still refunded.

• Condition. For fit, colour or a change of mind, send the piece back unworn, with its tags. A fault you find while wearing it is still a fault.
• More than one piece. Choose every piece you want to send back in one request, so they travel in one parcel. You can send another piece back later, within the 7 days, once your first return is settled.
• Changed your mind about returning? You can call a return off until the courier collects the piece. Your window does not start again.
• Made to order. A piece made to your measurements follows its own rules. See Made to order.

The return window of 7 days is our promise for fit, colour and a change of mind. It does not limit your right to a remedy for a piece that is defective, deficient or not as described, under the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020.

• A piece made to order, for fit or taste. It is cut to one person’s measurements and cannot be sold to anyone else, so it is not returned because of fit or taste when it matches what was agreed. A fault in it is reported instead.
• Fit or a change of mind, on a Replacement only piece. A piece that does not fit is replaced with another size, not refunded. A change of mind is not refunded.
• A piece worn or damaged by use. For fit, colour or a change of mind, the maker may dispute a piece that comes back worn, damaged by use or without its tags. Wumn decides and tells you why.
• A replacement, for fit or a change of mind. After one replacement, the new piece cannot be sent back for fit or a change of mind: you chose the size twice. A fault in it is still reported from its order, and Wumn decides.
• After the window. Once the 7 days have passed, the order no longer offers a return. Found a fault later? Write to customer care at care@wumn.in.

Nothing on this list takes away a refund for a piece that is damaged, wrong, badly made, not as shown or late.

Choose Return or replace and the reason, and add a photograph of the fault. A late piece needs no photograph. A piece that arrived damaged, wrong, badly made, not as shown or late is always refunded if you want a refund, whatever the shop offers.

• The same piece again. For a damaged, wrong or badly made piece you can ask for the same piece again instead of a refund, free.
• The maker answers. She sees your photograph and accepts the return or disputes it. If she disputes it, Wumn decides within 3 days and tells you both why.
• Postage. You pay nothing for a fault. The maker pays the return postage, or Wumn does for a late piece.
• Warranty. Pieces carry no separate warranty or guarantee. Your rights are the ones in the Terms of Sale and the law.

The return window of 7 days is our promise for fit and a change of mind. It does not take away your rights under the Consumer Protection Act 2019 for a piece that is defective or not as described. Found a fault after it? Write to customer care at care@wumn.in.

Choose Return or replace, then Replacement. You can ask for:

• Another size, when it does not fit.
• Another colour of the same piece, where it comes in one.
• The same piece again, when it arrived damaged, wrong or badly made. Add a photograph.

• The same price. Only sizes and colours priced the same as yours are offered. You pay nothing, and nothing is refunded.
• One piece at a time. Each exchange is for one piece. Another piece from the same order can be exchanged once the first is settled.
• Collection first. Wumn books a courier to collect your piece. The new piece is sent once yours is collected.
• The check. Where the courier offers a doorstep check, the rider checks the piece when collecting it: tags on, unused, no stains, the right piece. Where it does not, the maker checks it when it reaches her. If the check fails, the exchange is cancelled and you are told why. A piece that arrived damaged can still be refunded within the window.
• Sold out. Stock is checked again when the maker packs. If your size or colour has sold out by then, you get your money back instead, and we tell you.
• Calling it off. You can cancel the exchange until the courier collects your piece.
• Once per piece. After one exchange, the new piece can be sent back only for a fault.

A piece that is not as shown, arrived late, or that you changed your mind about is a refund, not an exchange.

• Pickup. Wumn books a courier to collect the piece from you, and it goes back to the maker’s own address. There is no central returns address.
• An exchange costs you nothing, whatever the reason.

Your refund is sent when the courier collects the piece from you, not when it reaches the maker. It goes back the way you paid, and reaches you within 7 working days, depending on your bank.

• What comes back. The price of each piece you send back. For a change of mind, ₹80 return postage is taken from it.
• An exchange that sold out is refunded the same way.
• A cancelled order is refunded at once. See Cancellations.
• Not arrived? If your refund has not reached you within 7 working days, write to customer care at care@wumn.in with your order number.