Shipping and delivery
Draft for legal review
Each maker packs and sends her own pieces from her own address. Wumn books the courier, and delivery is free.
Where can my order be delivered?
Anywhere in India a courier reaches.
Delivery is free on every order.
Pieces are delivered within India only, to any PIN code a courier serves. The piece page and your bag tell you before you buy if we cannot deliver to your PIN code yet. Delivery is free on every order. Cash on delivery is not offered: every order is paid before it is sent.
When will my order arrive?
Before you buy, the piece and your bag show when it is expected, or how soon the maker dispatches it.
Your order keeps the date checkout showed.
The maker packs the piece and a courier collects it from her own address. Before you buy, the piece page and your bag show the date it is expected at your PIN code, or how many days the maker takes to dispatch it when no date is known yet. Your order keeps the date checkout showed, and the courier’s expected date once it is booked. If the piece arrives after the date on your order, you may return it for a full refund within 7 days of delivery, and Wumn pays the postage.
A piece made to order is sent by the date in the maker’s offer. See Made to order.
Who delivers it, and how do I track it?
A courier company, booked by Wumn through Shiprocket.
Your order shows each step the courier reports.
A courier’s delay is never counted against the maker.
Wumn books every parcel with a courier company through Shiprocket, which passes your name, phone number and address to the courier so it can deliver. The maker sees your name and delivery address, never your phone number. Open the order in Orders to follow the parcel: it shows each step the courier reports, from collection to delivery.
- A courier’s delay is never counted against the maker’s record. The courier is neither hers nor yours to control.
- A lost parcel. If the courier loses your parcel, you are refunded in full.
What if a delivery fails?
The courier tries up to 3 times.
If it still cannot deliver, the piece goes back to the maker and you are refunded in full.
The courier tries up to 3 times. After a failed attempt you have 48 hours to choose: try again on another day, correct the address, or send it back for a full refund. If you do not choose, the courier tries once more. If that fails too, the piece goes back to the maker and you are refunded in full. You pay nothing for the trip back.
Sending a piece back after it is delivered? Wumn books the pickup. See Who pays the postage.