Grievance redressal
Draft for legal review
Every complaint gets a ticket number, and an answer within the times the law sets.
Who do I contact first?
Customer care. Most problems with an order are solved there.
You get a ticket number to follow your complaint.
Selling on Wumn? The same route is open to you.
- Help formSign in and open Help from your order. Your request gets a WH ticket number and the date we will answer by.
- E-mailcare@wumn.in
- Phone+91 99208 75373
- HoursMonday to Saturday, 10 am to 7 pm IST, except national holidays
- The sellerEach seller’s customer-care phone and e-mail are under “Sold by” on her pieces and your order. You may write to her, and Wumn answers your complaint either way.
- Selling on WumnWrite to support@wumn.in. If that does not solve it, the Grievance Officer below takes sellers’ complaints about Wumn too. See the Business terms.
Who is the Grievance Officer?
Deepak Sonawane, Co-founder and Chief Operating Officer.
Write to the officer if customer care has not solved it, or for anything about content, conduct or your data.
- NameDeepak Sonawane
- DesignationCo-founder and Chief Operating Officer
- CompanyWumn Fashion Private Limited
- Postal addressFlat No. 404, Building G2, Arihant Anshula, Taloja, Panvel, Navi Mumbai, Raigad, Maharashtra 410208, India
- E-mailcare@wumn.in
- Phone+91 99208 75373
- LandlineTo be confirmed
- HoursMonday to Saturday, 10 am to 7 pm IST, except national holidays
- Urgent reportsUrgent reports and orders from courts or government outside these hours: To be confirmed.
- Nodal officerDeepak Sonawane, Co-founder and Chief Operating Officer, resident in India
- Nodal officer contactcare@wumn.in · +91 99208 75373
Tell us your name, how to reach you, what happened and a link to the post, piece or order if there is one. We reply to the phone or e-mail you give.
How fast will you answer?
About an order: acknowledged within 48 hours, resolved within one month.
About content or conduct: acknowledged within 24 hours, resolved within 7 days.
An intimate image of you, someone pretending to be you, or a child at risk: within 2 hours.
| Your complaint | We acknowledge | We resolve |
|---|---|---|
| An order, a delivery, a refund or a seller | Within 48 hours | Within one month |
| Content or conduct on Wumn | Within 24 hours | Within 7 days |
| A request to take content down | Within 24 hours | Within 36 hours |
| An intimate image of you, someone pretending to be you, or a child at risk | At once | Within 2 hours |
| Your personal data | Within 48 hours | We aim for 30 days; from 13 May 2027 the law allows 90 days |
Through the help form or the complaint form, you get a ticket number at once. If you write or call, we reply within the time above with your ticket number and your complaint as we recorded it. From 1 January 2027, whichever way you complain, you receive a copy of your complaint as we recorded it. We tell you what we decided and why.
What if it is urgent?
An intimate image of you, a morphed or fake image of you, someone pretending to be you, or a child at risk.
It is hidden at once while we check, and we act within 2 hours.
- On Wumn. Use Report on the post, story, comment, review or conversation and choose “This is me, shared without my consent”, “Someone is pretending to be me” or “A child is at risk”.
- Not signed in, or on someone’s behalf. Write to care@wumn.in with “Urgent” in the subject, a link to what you want removed, and who it shows. You may complain for someone else.
- A child at risk. Report it the same way. We report it to the police and the National Commission for Protection of Child Rights as the POCSO Act requires. A child in danger now: call CHILDLINE on 1098.
Someone copied my design, photograph or trade mark. What do I do?
Send us a written notice. We disable access within 36 hours.
It stays down for 21 days; bring a court order in that time to keep it down.
Send a written notice as Intellectual property and takedown sets out. For a copyright notice we disable access within 36 hours and keep it disabled for 21 days. If no order from a competent court reaches us within those 21 days, we may restore it. The maker who posted it is told and may answer.
Where do courts and government send orders?
To the Grievance Officer, at the registered office or by e-mail.
A court order, or a notice from an authorised officer under the IT Rules, goes to Deepak Sonawane, Wumn Fashion Private Limited, Flat No. 404, Building G2, Arihant Anshula, Taloja, Panvel, Navi Mumbai, Raigad, Maharashtra 410208, India, or to care@wumn.in. We act on a takedown order within 3 hours, and answer a lawful request for information within 72 hours.
What if I am not satisfied?
About an order: the National Consumer Helpline on 1915, or a consumer commission.
About content or conduct: appeal to the Grievance Appellate Committee within 30 days.
- Grievance Appellate CommitteeIf you disagree with the Grievance Officer’s decision about content or conduct, or we did not answer in time, appeal within 30 days at gac.gov.in.
- National Consumer HelplineCall 1915 or 1800 11 4000 (every day except national holidays, 8 am to 8 pm), WhatsApp or SMS 8800001915, or complain at consumerhelpline.gov.in.
- Consumer commissionFile a complaint online at e-jagriti.gov.in, at the commission where you live or work.
- Data Protection Board of IndiaFrom 13 May 2027, once you have used our grievance process for a complaint about your personal data.